Onboarding Lead
Reports to: CEO
Compensation: Competitive cash + equity
The Mission
Goldbridge is building the financial operating system for the largest asset class in the world – real estate. More than $1T in rent flows through landlord bank accounts annually, with roughly a quarter locked in idle reserves and security deposits – and billions more leaking from unnecessary property expenses. And with $2.5T in real estate loans about to mature in 2027/28, property owners are grasping at straws to boost their income ASAP. Goldbridge solves this problem by creating the first AI-powered banking platform for real estate owners. We are backed by Y Combinator and other world-class investors, and our CEO is a 2x YC founder, former White House advisor, and 100-unit real estate owner/operator who understands this industry deeply. You can read more here.
The Work
What You'll Own
- •Turn signed design partners into active units, funded accounts, and first card swipes
- •Run a clean, bank-grade KYB/KYC process (docs, exceptions, approvals) with our sponsor bank
- •Build the onboarding playbook, tooling, and customer cadence that scales beyond founders
What You'll Do
- •Run customer onboarding end-to-end: kickoff → entity mapping → KYB packet → provisioning → first funding → card rollout
- •Manage the KYB exception queue with the sponsor bank (and keep customers moving)
- •Define and track metrics: time-to-live, time-to-first-funding, activation rate, active units
- •Design onboarding 'runs' and checklists: deposit setup, controls, roles/admin, reporting pack
- •Coordinate internal execution across Product/Eng, bank ops, compliance/risk, and CS
- •Build lightweight customer enablement: first-week checklist, quickstart docs, weekly status updates
- •Create the feedback loop that hardens the product: you'll find where onboarding breaks and drive fixes into the roadmap
What We're Looking For
- •3+ years in fintech ops / implementation / solutions / payments operations (or adjacent regulated onboarding)
- •Comfort living in ambiguity and building processes from scratch
- •Deep bias to action: you can own a queue, unblock people, and ship outcomes weekly
- •Strong written communication (your emails and checklists become the company's voice)
- •Experience coordinating with external partners (banks, processors, compliance) is a big plus
Bonus Points (Not Required)
- •Experience with B2B KYB, charge card programs, treasury ops, or ledger/reconciliation
Why This Role Is Special
- •You will be the single owner of the launch outcomes that matter most
- •You'll get direct exposure to sponsor bank workflows, regulated onboarding, and high-stakes money movement
- •You'll work with sophisticated customers (controllers, CFOs, PMCs) and ship real product changes quickly
How to Apply
Email us at careers@goldbridgebanking.com with the following:
1) your resume/LinkedIn; 2) the most complex onboarding problem you've solved; 3) why you'd like to work at Goldbridge